Refund / Return Policy
Returns
You may request a return within 30 days of delivery if the item is unused and in original packaging.
How to return
Email support@qarnelivo.com with your order number. We will send return instructions.
Refunds
Refunds are issued to the original payment method within 5–10 business days after we inspect the return.
Qarnelivo is operated by Guangzhou Luchu Department Store (Sole Proprietorship).
Company Name: Guangzhou Luchu Department Store (Sole Proprietorship)
Address: Unit 488, Nos. 151, 152 and 153 Yanjiang North Road, Jiangpu Subdistrict, Conghua District, Guangzhou, Guangdong Province, China
Phone: +86 18009993572
Email: support@qarnelivo.com